At GolfBag Pro Shop, we take pride in crafting premium golf accessories that meet the highest standards. However, if you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Items must include all original tags and accessories
  • Proof of purchase is required

Please note: For hygiene reasons, Beverage Holders and Golf Tees cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order with:
    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days
  3. Package Your Item: Securely pack the item in its original packaging with all included materials
  4. Ship Your Return: Send the package to our return center at:
    GolfBag Pro Shop Returns
    1324 Beddington Park
    Nashville, US 37215
  5. Receive Confirmation: We’ll notify you once we’ve processed your return

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days), we’ll process your refund or exchange:

  • Refunds: Will be issued to your original payment method within 7-10 business days after processing
  • Exchanges: Will be shipped once we receive your return, with standard shipping times applying

Note that shipping fees are non-refundable, and international customers may be subject to customs fees that are not refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear GolfBag Pro Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: [Product Name(s)] Reason for return: [Brief explanation] I would prefer: [ ] Refund to original payment method [ ] Exchange for [Product Name/Specifications] [ ] Store credit Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our customer service team is happy to assist with any questions about our returns policy. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for choosing GolfBag Pro Shop – where your satisfaction is our top priority, just like your golf game!