Welcome to GolfBag Pro Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. As fellow golf enthusiasts, we understand the importance of quick, reliable information – just like a well-stocked golf bag needs to be organized for easy access on the course.

About Our Products

What types of golf equipment do you specialize in?
We specialize in premium golf equipment and accessories including golf bags (stand, cart, and travel bags), golf push carts, golf bag accessories, golf tees, beverage holders, and other essential golf gear. Our product range is carefully selected to enhance your golfing experience.
Are your products suitable for professional golfers?
Absolutely! While we cater to golfers of all skill levels, many of our products meet professional standards. Our golf bags and accessories are designed with both durability and performance in mind, making them suitable for casual players and tournament competitors alike.
Do you offer any protective gear for golf equipment during travel?
Yes! We offer Golf Travel Covers specifically designed to protect your clubs and bags during transit. These are perfect for golfers who frequently travel to courses or participate in tournaments.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save shipping information, and view order history.
Can I modify or cancel my order after placing it?
We process orders quickly to get your golf gear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping options tailored for golfers:
– Standard Shipping ($12.95): Delivered in 10-15 business days via DHL or FedEx
– Free Shipping: For orders over $50, delivered in 15-25 business days via EMS
How long does order processing take?
Our Nashville-based team processes orders within 1-2 business days with the same care we’d want for our own golf equipment. You’ll receive tracking information as soon as your package ships.
Do you ship internationally?
Yes! We ship worldwide to passionate golfers across the globe, excluding some Asian and remote areas. International orders may be subject to customs fees which are the responsibility of the customer.
Can I ship to my golf club instead of my home?
Absolutely! Many of our customers have their orders delivered directly to their clubhouse. Just provide the club’s address during checkout and include your name in the shipping information so the club can identify your package.

Payments & Pricing

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Your security is as important to us as a good grip is to your swing. We use industry-standard encryption for all transactions and never store your complete payment information on our servers.
Do you offer any discounts for bulk orders?
While we don’t have a formal bulk discount program, orders over $50 automatically qualify for free shipping. For very large orders (such as team purchases), please contact us at [email protected] and we’ll be happy to discuss possible arrangements.

Returns & Exchanges

What is your return policy?
We stand behind our products like a caddie stands behind their golfer. You may return most unused items in original condition within 15 days of delivery for a full refund (minus shipping costs). Some exclusions may apply.
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions and a return authorization number. Returns without authorization may be delayed.
What if my golf equipment arrives damaged?
We partner with reputable carriers who understand how to handle premium golf equipment, but if your gear arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Can I exchange an item for a different product?
Yes! Contact us within 15 days of delivery to arrange an exchange. You’ll be responsible for any price difference and additional shipping costs.

Contact Information

How can I contact customer service?
Our customer service team (fellow golf enthusiasts!) is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our Nashville team operates Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters and warehouse are located at:
1324 Beddington Park, Nashville, US 37215

Didn’t find the answer you were looking for? Think of us as your golf equipment caddie – we’re happy to help with any additional questions at [email protected]. Now get out there and enjoy the course with your new gear!